Why we created ChangeAnalytics

(Let's just say, the calls were coming from inside the house.)

There had to be a better way.

The collective brain trust at ChangeAnalytics worked for many years as change managers for all kinds of companies. Four pain points always seemed to bubble to the top.

First, change efforts were so siloed, even between different portfolios within the same company. It was one-part Wild West and one-part “just figure it out.” There was no central hub. There was no easy way to share know-how or lessons learned. There was so much duplication, and yet so many blind spots.

Second, part of the reason for the lack of synchronicity was because we were spending an inordinate amount of time on document creation using tools that, quite frankly, still feel a bit like the technological stone age (PowerPoint, Excel, etc.).

Third, change success was only loosely (if at all) tied to business metrics. So often, we would be asked to only focus on how much something was adopted right after go-live or launch day, but not how that adoption drove—even part—of a business result.

Fourth, we never really knew the full picture of how all the collective change impacts of numerous projects influenced the change saturation levels of different groups. If we didn’t know, how could we expect leaders to make informed decisions on what projects to pause and what projects to push?

Combining those pain points left us meaning well, but our smorgasbord of effort was disparate and disconnected. This was all part of the reason why change management, as a discipline, often stayed on the outskirts of project influence at large organizations.

It was too often a feedback loop of underwhelm: change management couldn’t provide in-depth, tactile value, so it didn’t get the respect it needed. Since it didn’t get the respect (and sometimes funding) it needed, it was hard to provide in-depth value.

ChangeAnalytics was created to stop that carousel and unleash change management on an enterprise scale.

Now, with a better centralized tool to manage projects, highlight risk, share data, and showcase trends, organizations are seeing more projects stick and more business goals reached, timely and consistently.